Delivery

Welcome to Our Delivery Services

At Pet Halloween Costumes Shop, we know that your pet is part of the family, and we want to make sure they look their best for every celebration—whether it’s Halloween, a birthday party, or just a fun day out! That’s why we’ve designed our delivery options to be as convenient and reliable as possible, so you can focus on creating unforgettable memories with your furry star.

Our delivery process is tailored to meet the needs of pet lovers like you, offering flexibility, speed, and affordability. From our headquarters in Cambridge, US, we ship globally to bring smiles to pets and their owners worldwide (excluding Asia and some remote areas due to logistical constraints). Read on to learn more about how we get your pet’s perfect costume to your doorstep!

Shipping Options

We offer two main shipping methods to suit your timeline and budget. Both options ensure your items are handled with care, so your pet’s costume arrives in pristine condition, ready for the spotlight.

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: $12.95 (flat rate)
  • Delivery Time: 10-15 days after dispatch
  • Ideal for those who want a balance of speed and reliability, perfect for last-minute party plans!
• Free Shipping:
  • Carrier: EMS
  • Cost: Free for orders over $50
  • Delivery Time: 15-25 days after dispatch
  • Great for budget-conscious shoppers who don’t mind a little extra wait—because every pet deserves to celebrate without breaking the bank!

Note: Order processing takes 1-2 days before dispatch, as we double-check each item for quality and pack it with love. We recommend placing your order well in advance of any special events to avoid delays.

Order Processing and Tracking

Once you place an order, our team springs into action! We process all orders within 1-2 business days to ensure everything is perfect before it ships. You’ll receive a confirmation email with tracking information as soon as your package is on its way. This way, you can follow your pet’s new outfit from our warehouse to your home—building excitement for the big day!

If you have any questions about your order’s status, our customer service team is here to help. Just reach out to us at [email protected], and we’ll provide updates with a smile.

International Shipping Details

We’re proud to serve pet lovers across the globe! However, please note that we do not ship to Asia and some remote areas due to shipping restrictions and longer transit times. If you’re unsure whether we deliver to your location, feel free to contact us before ordering. For international orders, additional customs fees or taxes may apply, depending on your country’s regulations—these are the responsibility of the customer and are not included in our shipping costs.

Returns and Exchanges

We want you and your pet to be thrilled with your purchase! If something isn’t quite right, you can return items within 15 days of receipt. Please ensure the items are unused and in original packaging. For details on how to initiate a return, visit our Returns Policy page or email us at [email protected]. We’ll guide you through the process to make it as hassle-free as possible.

Need Help?

If you have any questions about delivery, shipping times, or your order, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to ensure your experience is as delightful as your pet’s new costume!